Frequently asked questions
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1. What products does Printers KE offer?
We offer a wide range of products, including:
- Printers
- Photocopiers
- Laptops and Computers
- Toner Cartridges
- Spare Parts for office equipment
We stock top brands such as Konica Minolta, Canon, HP, and Kyocera.
2. How can I purchase products from Printers KE?
You can conveniently purchase products through our online shop at https://printers.ke/collections/all. Browse our catalog, add items to your cart, and proceed to checkout.
3. Do you provide delivery services?
Yes, we offer delivery services for all orders placed through our online shop. Delivery times and fees depend on your location. Please check during checkout for specific details.
4. What payment methods do you accept?
We accept various payment methods, including:
- Mobile money (e.g., M-Pesa)
- Bank transfers
- Debit and credit cards
Details will be provided during the checkout process.
5. Do you offer warranties on your products?
Yes, our products come with manufacturer warranties. Warranty periods and terms vary depending on the product and brand. For more information, please refer to the warranty details on the product page or contact us.
6. Can I get technical support for products purchased?
Yes, we provide technical support for products purchased from Neltech Office Supplies. For assistance, contact us atjambo@printers.ke or call us at0729 000 222.
8. Do you sell spare parts for office equipment?
Yes, we stock spare parts for various office equipment, including printers and photocopiers, from leading brands such as Konica Minolta, Canon, HP, and Kyocera.
9. Can I return a product if I am not satisfied?
We have a return policy in place to ensure customer satisfaction. Returns are accepted under specific conditions. Please visit ourRefund and Return policy page for more details or contact us directly.
10. How can I contact Printers KE?
You can reach us via:
- Email: jambo@printers.ke
- Phone: 0729 000 222
- Adress: 1st Floor Nation Centre, Kimathi Street, Nairobi, Kenya